User group formed for customer-centric product development

The SAM product development has created a user group to give customers a bigger voice in the direction of our workshop management system. 

The SAM user group is your opportunity to influence the development lifecycle of the sam workshop management system. It gives us valuable insights to help us gauge what we've done right, and what we could do better. 

What is it?

The user group brings together customers of SAM’s workshop management system to discuss the product, share knowledge and experience. The group will also get previews of new features and products so our developers can get direct feedback. The group meets bi-monthly via a remote meeting.

How can you join

Complete the form to join the waitlist. We’ve had a lot of interest in the group and once a place becomes available, you’ll receive an invitation to join.

Who should join?

We are seeking applicants who are keen to provide input and have the time to be actively involved. This works out to be around 2-3 hours per month.

To ensure we continue to get fresh ideas, optimal participation and input, we will occasionally rotate User Group members from our list of applicants.

How else can you have a say?

  • Customer Satisfaction survey - this survey is sent out to a sample of customers each month after they've submitted support tickets. 
  • Net Promoter Score survey - look out for this in your inbox each quarter. It's a short and simple survey to let us know how we're doing. All you need to do is tell us how likely you are to recommend us to someone in the industry and then provide comments on why you've given us this answer.
  • Development register - every big or small feature or enhancement request is added to our development register. Each development cycle we review this list and focus on the issues that will have the biggest impact for our customers.
  • Talk to us - reach out to your Account Manager to let us know how we're doing and what we can do better. If you have a product based request then we can this to our development register.

Join the user group waitlist to have your say.