Software Installation Advice
It isn’t just about the software
The decision to purchase a software management system – and then choosing the right one - will be one of the most important and significant business decisions you will make. Implementing the right solution can ultimately save you a fortune in efficiency and productivity but installing the wrong system or having the right system badly installed could result in huge additional costs that could take years to recover from.
Also remember that you are entering a close business relationship that will last at least 5 years and probably 10 or more. It is crucial that you consider all aspects in depth and select not only the right system, but also the right business partner who will continue to work with you constantly improving and developing the system for your benefit for years to come.
The following is a list of the 10 key issues you should consider in selecting a system for your business.
1. Ongoing support - what do long term clients say?
Some of our clients have been with us for 22 years (our parent company, TSI, has clients of over 30 years standing). For these clients, the original software sale is now insignificant. What keeps them with us is our industry leading support services and our commitment to continually improving their businesses.
Our team of consultants is over five times the size of any other New Zealand motor industry software support organisation - and this is SAM alone - if we consider the entire TSI Group as an entity, we are eight times the size of the next largest provider.
There is safety in numbers. Most years our growth in users outstrips most competitor's entire user base.
This is no accident. We have been providing the market's best software and support consistently for a quarter of a century.