Our Process

Innovation is our point of difference.

Successful Implementation is Key
A new software system represents one of the most dramatic and potentially stressful changes that can be undertaken in any business.

With delivery of the implementation process is just as important as the software itself. Without a delivery framework that manages all areas and people involved, any project can easily go off track.

Preparing Well
Pre-installation preparation, consultancy and training are all planned and coordinated in order to deliver and meet your expectations. 

Alongside this process hardware, network and telecommunications requirements are assessed and either delivered by our technical staff or coordinated with your suppliers.

By the time the project is completed, new business processes will have been developed, data will have been converted from old systems and all staff will have been challenged to better understand their role and how it fits into the operation.

Managing Change
All of the above will benefit the business in the medium and long term, but change management is also vital.

The pressures on trainees and staff during this phase include:

  • maintaining high levels of customer service while training is underway
  • operating normally during the Preparation and Go Live stages
  • unexpected issues for staff to resolve
  • fear of change and confidence issues
  • exposure to new and unfamiliar technology

Attention to the effects of change is imperative. A well-prepared business that has addressed Change Management will benefit many-fold from the time invested in this process.

We work closely with every customer, providing support from start to finish. Our experienced consultants have collectively implemented literally thousands of systems and are experts at guiding new users through their daily routines and processes, especially during the initial, unfamiliar stages.

The ultimate goal is to successfully deliver the benefits and efficiencies that drove the original decision to implement the system.

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