A 100% New Zealand Company
SAM Computer Systems Ltd is a privately owned, New Zealand company which is part of the TSI Group of Companies. TSI Group has been the market leader in providing specialist software solutions to the automotive and related industries for 35 years.
We develop and support two software products, SAM and Orion.
SAM is a workshop management system boasting about 2000 installations in (mainly independent) workshops nationwide.
Orion is a dealer management system (DMS) that is installed in over 400 business locations.
Each year approximately 100 SAMs and 40 Orions are commissioned, sold and installed annually in New Zealand, Australia and over 20 other countries as well.
Long Term Customer Relationships
Our average customer stays with us for over 12 years. Some current customers have now been with us for for 30 years.
We look to build mutually beneficial, long term partnerships with our clients and we have thousands of satisfied clients who will attest to the fact that we have successfully achieved this.
Our software products pay for themselves. They improve and enhance the business operations of our clients, dramatically increasing efficiency in many cases and producing a real and significant bottom-line return on their initial investment.
Best Support Staff
The strong relationships we have with customers are also based on the fact that our software consultants have intimate and thorough understanding of the industry and the business processes our clients use every day.
In most cases our staff are employed directly from the industry. They understand exactly what our clients want and need in their working day.
We have over 25 dedicated software support consultants – easily the largest support team of any software provider to the industry – covering every aspect of our clients' business operations.
The consultancy team inclues specialists in accounting (including chartered accountants), training, hardware and business consultancy to provide a total business support structure.
Feedback from independent sources consistently ranks our after sales service first in our industry.
Our customer loyalty and longevity reinforces this point, as do the many unsolicited comments, letters and emails we regularly receive from grateful clients and users.
We don’t rest on our laurels, however. We constantly strive to improve our service levels and our software for the benefit of our clients.
We don’t just talk the talk, we walk it as well!